Pak Gıda Sanayi ve Ticaret Limited Şirketi (hereinafter referred to as "the Company") has prepared this information notice to ensure compliance with Law No. 6698 on the Protection of Personal Data (KVKK) and to define the principles regarding the processing and protection of personal data.
As the data controller, we obtain your personal information through various legal grounds and channels; process it through means such as recording and storing; transfer it to third parties when permitted by law; and take all administrative and technical measures to ensure data security and prevent unauthorized access.
The Company stores and processes the following personal data obtained from individuals who fill out the contact form: name-surname, phone number, address, and e-mail address — in accordance with legal regulations.
Visitors’ data are processed within the scope of Articles 5 and 6 of the KVKK for the following purposes:
General Purposes:
To resolve your problems and complaints if you contact us, and to communicate with you if necessary.
To fulfill our legal obligations and provide necessary information to authorized public institutions and authorities, especially regarding data security.
To use your information in legal processes (such as lawsuits, claims, objections) before official authorities.
To ensure you can benefit from after-sales services without providing invoices, by differentiating your records from other customers.
To issue invoices upon your request.
To carry out credit card payments (card details are not stored but transmitted securely to the payment provider).
To comply with data retention obligations arising from legislation.
If You Are a User:
To improve our products and respond promptly to your requests under the User Complaint and Request Form.
To manage your e-commerce platform and payment accounts.
To track your sales and maintain the functionality of your e-commerce website.
To manage user requests and deliver the best service.
To share data with our business partners if requested for e-commerce platform management.
If You Provide Electronic Commercial Communication Consent:
To deliver general or personalized campaigns, promotions, advertisements, marketing communications, and customer notifications using your identity, contact, and purchase-related data.
Your personal data are collected through:
Transactions on our website,
Inquiries, complaints, and purchases made via the website,
Surveys and communication forms,
Electronic commercial communication consent mechanisms.
We process data based on the following legal grounds:
Fulfillment of legal obligations,
Necessity for the performance or conclusion of a contract,
Legitimate interest of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject,
Explicit consent for marketing purposes or third-party service integration,
Publicized by the data subject,
Necessary for the establishment, exercise, or protection of a legal right.
Health-related personal data are only processed by authorized professionals without explicit consent where required by law.
Your personal data may be shared:
With domestic/foreign service providers for IT support, marketing, consultancy, data collection services, etc.
With dealers and business partners for processing purchases and product requests.
With public authorities and legal bodies upon legal obligations or official requests.
With banks and payment service providers when processing card payments.
You have the right to:
Learn whether your personal data is being processed,
Request information if it has been processed,
Learn the purpose and whether it is being used appropriately,
Know third parties to whom it has been transferred,
Request correction of incomplete or inaccurate data,
Request deletion or destruction when legal grounds disappear,
Object to decisions based solely on automated processing,
Request compensation if processing causes damage.
To exercise your rights, you may apply:
In writing to the address:
Tekstilkent Mah. Demokrasi Blv. No:141, Şahinbey/Gaziantep, Turkey
Or by using the form published on our official website.
If your request is denied or you receive no response within 30 days, you may file a complaint with the Personal Data Protection Board within 60 days from your application date.
If applying on behalf of someone else, a notarized power of attorney is required.